Understanding the Billing Process

Pre-admission

If you are covered by insurance, it is always a good idea to be familiar with your insurance plan and/or contact your insurance carrier before coming to the hospital. Understanding your referral, authorization, and financial requirements will help avoid any potential delays or issues.

Financial Assistance 

If you do not have insurance, please visit or call the Financial Clearance Department at 1-800-280-9006, TDD Relay Number 711. We have many different payment plans and financial assistance options, and our financial counselors will work with you to determine if you are eligible for medical assistance or self-pay discounts.

Hospital Billing Statements 

MedStar Washington Hospital Center bills for its employed-physician services separately from its hospital services. Therefore, most patients will receive at least two bills from MedStar Washington Hospital Center: one for hospital (facility) services and one for hospital employed physician services. You also may receive other bills from non-MedStar Washington Hospital Center staff that are related to your stay at the hospital.

Inpatient Facility Statements 

If you have insurance, a claim for payment will be sent to your insurance company within a week of your discharge from the hospital. At the same time, you will be sent an informational statement notifying you that your insurance has been billed. Once your insurance company has made payment, you will be billed for any charges or portion your insurance company did not cover. Subsequent monthly statements and/or letters will be sent to you indicating your new balance after any payments or adjustments.

If you are an uninsured (self-pay) patient, you will be sent an itemized bill requesting payment-in-full within a week of your discharge and subsequent monthly statements and/or letters indicating your new balance after payments or adjustments.

Outpatient Facility Statements 

If you are covered by insurance, a bill will be sent to your insurance company within a week of your visit to the hospital. Once your insurance responds, we will send a bill listing a summary of charges, insurance payment and/or adjustment, and any amount not covered by insurance. Monthly statements and/or letters will be sent to you indicating your new balance after any payments, adjustments or new charges.

Physician Billing 

If you are covered by insurance, your services will be billed to your insurance carrier. Once payment is received from your insurance carrier, you will receive our bill for all remaining balances.

*Please note that multiple billing departments exist for Physician billing services. For fastest service, please use the contact information that appears on the bill.