Patient Information

Patient Information Guide

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Download MedStar Washington Hospital Center's
Patient Information Guide


There are three ATM machines in the hospital. Locations are the main lobby; the cafeteria; and the Samet Atrium (located next to Panera) in the Physicians’ Office building.

Billing and Insurance

For immediate assistance with your personal account, you may call 1-888-877-BILL, Monday through Friday from 9:00 a.m. to 4:00 p.m.. You may also submit inquires and pay your bill online. Billing and Insurance

Cashier's Office

The Cashier's Office is located in the Main Lobby and is open Monday through Friday from 8:00 a.m. to 4:30 p.m. 

Directions, Maps and Parking

Find directions to the hospital, and to common destinations within MedStar Washington Hospital Center. Directions, Maps and Parking

Smoke Free Environment

Smoking is allowed outside the hospital only in designated areas. Please check with the staff to find a designated area convenient to your location. Tobacco products are not sold on the campus. If you anticipate having difficulty complying with these requirements, ask your doctor or nurse about smoking cessation techniques or products. If you are a smoker and would like to quit, ask your nurse for educational materials related to smoking cessation.

Visitor Information

Access information about visiting hours, visitor policies, parking information, and details about the gift shop and dining amenities. Visitor Information

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