Patient Safety And Quality Concerns

MedStar Washington Hospital Center is committed to providing patients the highest quality and safest care. If you have a quality or patient safety concern, please contact your physician, head nurse or another member of your health care team who will work with you to resolve your concern. If staff cannot help you or you have a special concern or need, please call a patient advocate at the Customer Care Line at 202-877-4YOU (4968).

If your concern cannot be resolved at this level, you may contact the Joint Commission. The Joint Commission does not address individual billing issues, payment disputes, labor relations issues or individual clinical management of patients. There are several ways to file a complaint.

  • Web - and click on "File a Complaint"
  • Email - [email protected]
  • Fax - Office of Quality Monitoring at 630-792-5636
  • Mail - Office of Quality Monitoring, Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

If you have questions about how to file your concern, you may contact the Joint Commission at 800-994-6610 on weekdays from 8:30 a.m. to 5 p.m., central time.