Visitor Information

ALERT: Visitor restrictions and guidance during COVID-19. Click here to read the policy.

Quality patient care and dedication to excellence are our highest priorities. We strive to prove this every day.

Visitors are important to our patients' recovery, and we invite you to visit with your friend or loved one. The entire staff at MedStar Washington Hospital Center will make your visit as pleasant and comfortable as possible.

Welcome Center

Patient and Guest Services operates a Welcome Center in the main lobby to meet your needs. They provide the following services:

  • Use of a fax machine
  • Taxi service
  • Patient information
  • Address concerns and compliments
  • Hospital or Washington, D.C. area information
  • Information and directions to area services and locations

Lobby Gift Shop

Lori's Gifts located in the main lobby, stocks newspapers, magazines, paperback books, toiletry articles, candy, toys, flowers, plants, balloons, greeting cards and a large gift assortment. The gift shop is open Monday through Friday, 9 a.m. to 8 p.m., and Saturday and Sunday from 11 a.m. to 6 p.m. For more information, call ext. 202-877-5893. For after-hours orders, please call 877-887-3200.

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Please note: To protect the health and safety of our patients and associates, we are enforcing the policy whereby only visitors 13 years of age and older are permitted in patient care areas. Special arrangements may be made on a case-by-case basis through the nursing director or clinical supervisor.